Swimming Session at Alkira Pool

Cancellation Policy

Booking Communications, Payments & Privacy Policy By making a booking with Alkira Pool, you agree to receive email notifications and, where necessary, telephone communications relating to your bookings. Booking Confirmations & Payment Reminders We will send you email notifications about your bookings, including confirmations, payment reminders and important updates. If your booking has not been marked as paid within 24 hours of making the reservation, we will send you an email reminder. If payment has still not been recorded within a further 48 hours (72 hours after the original booking), your reservation will be released and the session made available to other customers. Telephone Communications We are unlikely to contact you by telephone unless we need to inform you of an unexpected change affecting your booking. This might include road access restrictions, driveway closures, pool heating issues, water conditions or other circumstances affecting the availability or safety of the pool. Your Privacy & Personal Information We respect your privacy and take the protection of your personal information seriously. We will never sell your personal details or share them with third parties for marketing purposes. Your information will only be used to manage your bookings, communicate with you about your sessions and provide our services. Your information may be processed by trusted service providers who help us operate our booking system, or disclosed where required by law. We will not use your contact details to send unrelated marketing communications without your consent. Thank you for choosing Alkira Pool.